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Tap the chat bubble
A pulsing chat icon sits in the bottom-right of every ESS page on web and mobile. One tap opens the panel with a personalised greeting and four quick-action chips.
AI Solution
An AI assistant that actually knows your HR data.
What is the WORKSPHR AI HR Assistant?
A floating chat widget embedded in the Employee Self-Service portal. Employees ask questions about their own leave balance, latest payslip, probation date, work schedule, and assigned documents, in plain English or Tagalog. Powered by OpenAI GPT-4o-mini, scoped to the logged-in user's data only, audit-logged on every turn.
No retraining HR on yet another chatbot tool. No more "what's my leave balance?" Slack messages. The assistant lives where employees already are, in their portal.
HR's inbox is the same five questions, on repeat.
In most Filipino HR teams, the bulk of helpdesk tickets are employees asking about data they could see themselves, if they knew where to look. The portal has the data. Employees don't always find it. The AI assistant closes that gap.
“What’s my leave balance?”
Asked weekly per employee. Answer is one click away in ESS.
“Where’s my payslip?”
Asked every cut-off. HR re-explains the same login flow.
“When does my probation end?”
Asked monthly. Triggers anxiety, surveys, and complaints.
“What time does my shift start?”
Asked by new joiners and rotating-shift teams every week.
How the assistant is built.
Five things we built deliberately, and a few we deliberately did not. We are honest about what AI can and cannot do for HR.
A pulsing chat button sits in the bottom-right corner of every Employee Self-Service page. One click opens a panel with a greeting, four quick-action chips (Leave balance, Latest payslip, My schedule, My attendance), and a text input. Conversation persists for the browser session.
- Floating action button visible on every ESS page
- Quick-action chips for the four most-asked questions
- Conversation memory within the session
- Press Enter to send, Shift+Enter for newline
- Hidden when feature flag ai_hr_assistant is off
How it works for an employee.
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Ask in plain language
English, Tagalog, Taglish, “Magkano sweldo ko this cycle?”, “Ilang sick leave pa ako?”, “When is payday?”. The assistant figures out the question and pulls only your data.
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Get an answer in 2-4 seconds
A short, direct answer with the exact numbers from your records. If the question is out of scope, the assistant says so and points you to the right module or HR contact.
Does my chat go to OpenAI?
Yes. We send your message plus a PII-minimized payload (your name, your leave balance row, your latest payslip summary, your org name) to OpenAI's GPT-4o-mini API. We do not send other employees' data, your bank details, or your password. OpenAI's API does not train on the data we send through it, that's an explicit term of their API service.Which AI model does WORKSPHR use?
OpenAI GPT-4o-mini by default. We chose 4o-mini because it is small, fast, predictable, and cheap, qualities that matter more than raw intelligence for an HR FAQ bot. The model can be swapped at the org level by Enterprise customers (we support GPT-4o, Claude, and on-request models).Can my manager or HR see my conversations?
Every request and reply is written to theai_assistant_messagesaudit table. Org admins and users with theaudit_logs:readpermission can view conversations. This is intentional, the assistant is a workplace tool, not a private channel. Tell your team this upfront. Direct managers do not get access by default; only HR admins do.What languages does the assistant support?
English and Tagalog work well out of the box. Taglish (mixed) also works. Cebuano and Hiligaynon work for short queries but the assistant will sometimes reply in English. We do not market it as a multilingual product yet, we want to test more before claiming that.What can the assistant NOT do?
It cannot file leave requests, change your data, see other employees' records, give legal advice on Labor Code disputes, predict your next salary increase, or answer anything outside HR data scope. If you ask it to do these things it will politely decline and direct you to the right module or person. We deliberately scoped it small so it would be reliable, not impressive. Contact us with edge cases.
Give your HR inbox a break.
Book a 30-minute demo. We'll open the assistant live in our test ESS, walk through the PII payload, and show you the audit log.